FAQs
The honest answers.
These are the actual answers we give over email — not a template. If you don’t see yours, write us; a real human reads every note.
About selfmade
- What is psychodermatology?
- Psychodermatology studies the connection between the skin, the nervous system, and emotional state. It regards skin as part of the body's stress-response system, not just a surface.
- Who is selfmade for?
- Anyone whose skin reacts to stress. Anyone tired of being sold shame. Built with — not for — BIPOC, Gen Z, and neurodivergent humans, because that's who's in the room.
- Where is selfmade made?
- Formulated and manufactured in the USA in solar-powered facilities. Cold-processed formulas. European-sourced sustainable glass.
Products + ingredients
- Are products vegan and cruelty-free?
- 100% vegan and cruelty-free across the line. No hormone interruptors, microplastics, or gluten.
- Is the science real?
- Our formulas trace to 22 peer-reviewed papers and five years of sessions with named mental-health and formulation experts. Per-product testing details live on each product page; the full reference list is available on request.
- Can I use selfmade with my prescription?
- Designed to layer with most routines. For anything prescription-strength or a condition you're treating, check with your dermatologist first — we're one part of your support system, not a replacement for it.
Shipping + subscriptions
- Where do you ship?
- US-only at launch. 4–10 business days standard. International is a v2 question.
- How does becoming a Keeper work?
- Two doors on every product: 'Add to tote' to buy once, or 'Become a Keeper' — a one-time $30 founding pass that makes every bottle $28 with free shipping, for life. No subscription, no renewal. In your tote, tick 'Add refills' on anything to have it auto-ship every 3 months — change or cancel anytime by email, no minimum.
- Can I return a product?
- 21-day window per our returns policy. Reach out at hello@selfmade.skin.
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